Refund policy

Last Updated: May 27, 2026

At Aapka Essentials, we strive to provide useful and quality products for everyday Indian homes. If you experience any issue with your order, we are here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns or replacement requests only under the following conditions:

  • Product received is damaged
  • Product received is defective
  • Wrong item delivered
  • Missing items in the package

To be eligible:

  • The issue must be reported within 48 hours of delivery
  • The product must be unused and in original condition
  • Original packaging, tags, and accessories must be available

2. Non-Returnable Items

The following items are generally not eligible for return unless damaged or incorrect:

  • Personal hygiene products
  • Used products
  • Products damaged due to misuse
  • Clearance or final sale items
  • Customized or special-order products

We reserve the right to reject returns that do not meet our policy conditions.

3. Return Request Process

To request a return or replacement:

Email us at: support@aapkaessentials.in

Please include:

  • Order number
  • Product photos/videos
  • Clear description of the issue
  • Unboxing video (recommended for damaged or missing item claims)

Our support team will review your request and respond within a reasonable timeframe.

4. Replacement Policy

If your request is approved, we may offer:

  • Replacement product, or
  • Refund, depending on product availability and issue type

Replacement timelines may vary depending on stock availability and delivery location.

5. Refund Policy

Refunds are processed only after the returned item is received and inspected, where applicable.

Refund timelines:

  • Prepaid Orders:
    • Refunds are usually processed to the original payment method within 5–10 business days after approval.
  • Cash on Delivery (COD) Orders:
    • Refunds may be processed through bank transfer, UPI, or other approved methods after verification.
  • Please note:
    • Shipping charges, COD fees, or convenience fees may be non-refundable in certain cases.
    • Refund processing times may vary depending on banks or payment providers.

6. Return Shipping

Depending on the issue and serviceability:

  • We may arrange reverse pickup, or
  • Customers may be requested to self-ship the product

If self-shipping is approved by our support team, reasonable courier charges may be reimbursed upon verification.

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours of delivery
• Share clear photos/videos of the package and products
• Keep the original packaging safely until the issue is resolved

Claims reported after the allowed timeframe may not be eligible for resolution.


8. Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be accepted.

Aapka Essentials reserves the right to cancel orders due to:

• Product unavailability
• Operational limitations
• Pricing errors
• Suspected fraudulent activity

If a prepaid order is cancelled by us, the refund will be processed accordingly.

9. Refused Deliveries and Fake Orders

Repeated refused deliveries, fake orders, or misuse of Cash on Delivery services may lead to:

  • COD restrictions
  • Order cancellation
  • Account blocking for future purchases

10. Contact Us

For return, replacement, or refund-related support:

Email: support@aapkaessentials.in

WhatsApp Support: Available during working hours